Refund policy
​TALK2ME USA INC. - RETURN AND REFUND POLICY
​1. Standard Return Window
We offer a 30-day return policy for eligible physical hardware. To be eligible for a return, your item must be in like-new condition, either unopened or entirely undamaged, and include all original packaging, manuals, and accessories. You will also need the receipt or proof of purchase.
​2. Eligible and Ineligible Items
Due to the nature of our communications network and hardware, certain items are strictly non-returnable:
- ​Eligible for Return: All physical products that remain in like-new, unopened, or undamaged condition. This includes radio hardware, accessories (including batteries, shoulder mics, and earpieces), and unactivated SIM cards.
- ​Non-Returnable Items: Activated SIM cards, digital subscription tiers (including the PRS Gold Membership), downloaded software, and custom or print-on-demand merchandise (such as branded apparel or printed mugs).
​3. Amazon & TikTok Shop Purchases
This policy applies exclusively to purchases made directly through our primary online storefront. If you purchased Talk2Me USA hardware through a third-party marketplace, such as Amazon or TikTok Shop, your return must be processed directly through that specific platform. Those marketplaces mandate their own processing timelines, return windows, and shipping protocols, which supersede our direct-store policy.
​4. Defective Hardware and Warranty Claims
If your device arrives damaged, or if you believe it has a manufacturing defect, it falls under our 1-Year Limited Warranty. Please note that physical damage (such as drops, impact, or water exposure), unauthorized tampering, and the use of third-party accessories void this warranty. All defect claims require a physical inspection by our technicians before a replacement or refund is issued.
​5. Restocking Fees
Authorized returns of open-box but fully functional hardware are subject to a strict, non-negotiable 10% restocking fee. This fee covers the cost of inspecting, wiping, and factory-resetting the devices to ensure network security for the next user.
​6. Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to a verified hardware defect out of the box. Original shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
​7. Subscription Cancellations and Prorated Refunds
Canceling your monthly network access or premium digital subscriptions will successfully stop all future recurring billing. However, cancellations made mid-billing cycle do not entitle you to a prorated refund for the remainder of the current month. Your access to the network will remain active until the end of your paid billing period.
​8. Refund Processing Timelines
Once your return is physically received, inspected by our technicians, and approved, your refund will be issued to your original method of payment (minus the 10% restocking fee and original shipping costs). Depending on your financial institution and the payment gateways processing the transaction, please allow 5 to 7 business days for the funds to officially clear and post to your account.
​9. How to Initiate a Return
To start a return, you can contact us at admin@talk2meus.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.