Which renewal plan should I choose?+
Choose the plan assigned to your SIM. Global 50 was previously called North American Plus. Global 100, Global 200, and North American plans have different coverage and pricing. If you’re unsure, our team can help you match your SIM to the right plan.
Where do I find my SIM or radio ID?+
Have your SIM ICCID or radio IMEI ready before purchasing an existing-SIM renewal. Enter one ID for each SIM you are renewing. If you need help locating it, contact us with your order number and radio model.
What if I still have included or prepaid service?+
An existing-SIM renewal purchase charges immediately and starts a new billing schedule. Wait until renewal is due, or contact us first. Eligible new radios automatically add a $0 included-year enrollment; do not buy a separate paid renewal for that first year.
Do I need a renewal or a new SIM card?+
Renewal plans extend service on your current SIM and do not ship a card or radio. If your old SIM is no longer valid, or you’re switching providers, choose Talk2Me SIM Card + Annual Plan for a physical card with your selected first year of service. Contact us if you need help confirming device compatibility.
Can I manage or cancel my subscription?+
Yes. Sign in to your customer account using your order email to view your subscription, update payment details, or pause or cancel future renewals. You can also use the management link in your subscription emails.