Shipping policy
​TALK2ME USA INC. - SHIPPING POLICY
​1. Order Processing Time
Most orders are processed and prepared for shipment within 4 business days. Please note that this is our internal processing time and does not include the time the carrier takes to deliver the package to your destination. Orders are not processed, shipped, or delivered on weekends or holidays.
​2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to high order volume, carrier delays, or severe weather conditions, which are outside of our control.
​3. Pre-Order Fulfillment
If your order includes a pre-order item, the entire order will generally be held until all items are in stock and ready to ship. Estimated shipping dates provided at checkout are projections based on supply chain and manufacturing schedules and are subject to change. We will notify you via email if your estimated delivery date changes significantly.
​4. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
​5. Customs, Duties, and Taxes
Talk2Me USA Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
​6. Damaged, Lost, or Stolen Packages
Risk of loss and title for items purchased from Talk2Me USA Inc. pass to you upon our delivery of the package to the shipping carrier. We are not responsible or liable for any packages lost, stolen, or damaged during transit. If your order arrives damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
​7. Third-Party Marketplace Orders
If your purchase was made via Amazon, TikTok Shop, or another third-party platform, shipping is managed directly by that marketplace. Please refer to your order confirmation from that platform for tracking details and delivery support..